OUR TEAM

With a leadership team that combines 200+ years of facility management experience, we know this industry inside out. We understand the quality standards, service, information and support you need to meet your KPIs.

Scott Agnew
Managing Director

Scott Agnew has more than 25 years’ experience in the cleaning industry and is the founder and director of Vivid Property Services and founder of Vivid Indigenous Services. Scott’s vision was to introduce technology to support and monitor service delivery for his clients resulting in the CleanTrak App and platform.

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Dan Carpenter
Chief Executive Officer

Dan has over 20 years experience in leadership roles in the facilities management and infrastructure industries, Software as a Service, Commonwealth Government and NSW Police Force.  He is a strategic thinker and diversity and inclusion advocate, with vast experience in leading large-scale operations in complex industries.

Dan holds a Masters in Business Technology and a Doctor of Business Administration.  Dan has numerous peer-reviewed publications, primarily focused on safety culture and business ethics.  Dan is a member of the AIHS Ethics Committee and key contributor to the Australian OHS Body of Knowledge.

This is Susan Moylan-Coombs, director of Vivid Indigenous Services

Susan Moylan-Coombs
Director, Vivid Indigenous Services

Susan’s ancestry is Woolwonga and Gurindji from the Northern Territory. She has extensive experience working with First Australian communities nationally and internationally, with specific expertise in community consultation, empowerment and the facilitation of voice and storytelling. Susan previously held the positions of Executive Producer ABC’s Indigenous Programs Unit and Head of Production, NITV a division of SBS.

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Steve Brookes
Chief Financial Officer

Steve has over 20 years of experience in leading finance and accounting teams in industries ranging from fire and security, telecommunications infrastructure, digital service, and tier 1 construction with both Multiplex and Roberts Co.

Having set up companies from start up and led several transformation projects Steve’s goal is to add value through timely, reliable and insightful reporting and business intelligence. Steve is customer focussed and always looks to form collaborative partnerships to improve process and outcomes.

Steve is passionate about ethics, diversity, collaboration and leadership, and is a CPA with a business degree in accounting and economics from Monash University.

Sarcha Huntley
Head of People and Performance

Sarcha joined Vivid in July 2021 as head of people and performance. She has over 15 years’ experience working in her field, assisting businesses transition through periods of organisational growth. Sarcha’s experience spans the hospitality, sports administration, technology, and advertising sectors.

Sarcha holds graduate qualifications in human resource management and coaching.

Sarcha is responsible for the employee experience at Vivid with a focus on diversity and inclusion, employee engagement, performance management, and learning and development.

Gary McCourt is head of Vivid's Customer Service Centre

Gary McCourt
Head of Customer Service Centre

Gary is an operations and continuous improvement professional with 12 years’ experience in the facilities management and property services sectors. He is passionate about innovation, robotic process automation, business process improvement, Corporate Social Responsibility and Reconciliation action.

Gary is SA State Chair of the Auscontact Association, the peak industry body for customer service professionals.

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Shane Williams
Head of Business Development

Shane has over 25 years’ experience in the property services sector and ten years’ experience in the hospitality industry.  Since joining Vivid in 2005, Shane has held a number of senior leadership positions with responsibility for account management, operations and, most recently, business development.

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Josh Rieck
Head of Operations

Josh is a facilities management professional with experience in client services, general management and operations. He joined Vivid as a regional manager before moving into the role of head of operations.

Hailey Marks
Regional Manager, NSW/ACT

Hailey has held operational, client relationship, and Indigenous affairs positions of increasing responsibility with companies in the commercial cleaning, health and aged care, and employment sectors for over 15 years. Hailey has extensive and direct experience with Local, State and Commonwealth Government clients and truly commits to understanding the customer journey in order to deliver service excellence.

In addition to serving as Regional Manager (NSW/ACT), Hailey is leading Vivid Indigenous recruitment, participation and cultural awareness efforts.

Trig Johnson
Regional Manager, SA/WA

Trig has eight years’ general and operations management experience, the last three of which were in the property services sector. He joined Vivid in 2021 as regional operations manager with responsibility for South Australia and Western Australia.

Trig is passionate about leadership and peer development. Through cultivating intimate relationships with clients and co-workers, he strives to deliver high standards coupled with a strong company culture. Trig’s motivation stems from a hunger to develop a work environment that breeds long-term, successful team members who excel in their chosen fields.

Rob Zacharin
Account and Business Development Manager

Rob has undertaken international business development for the Australia, Britain and Italian governments, and private companies globally, for more than 25 years. He has extensive experience in managing all aspects of business development, client relationship management and sales. Rob has worked across a diverse range of industries including infrastructure, education, health, retirement living, retail and defence, enabling clients to benefit from his sector specific expertise and ability to apply industry-wide best practice. 

Rob works to understand the needs of each client and provides solutions through increased market knowledge of our services.

This is Vivid key account manager Lisa Agnew

Lisa Agnew
Key Account Manager – Education and Media

Lisa joined Vivid in 2019 hailing from the advertising industry where she spent 16+ years at global agency M&C Saatchi, branding house Hoyne Design, and The Star Casino.

Lisa’s client-centric focus and can-do attitude has seen her manage some of the largest campaigns and clients in Australia.

She’s a strategic thinker delivering positive outcomes for her clients across the education and media portfolio.

This is Vivid account manager, Di Walker

Di Walker
Key Account Manager – Healthcare and Telecommunications

A key account manager for two years, Di heads up a variety of blue-chip accounts including Merck, BD, Philips, Dell and Verizon.

Her past life as a creative marketing specialist in both Australia and the US provides her with a thorough understanding of client requirements across a wide cross section of accounts and disciplines.

Passionate about healthcare, technology and adding value, Di has a proven track record of building strong relationships and is an effective partner to her JLL, CBRE and BGIS clients.

This is Vivid key account manager Robert Iacono

Robert Iacono
Key Account Manager – Transport

Robert joined Vivid in July 2021 as Key Account Manager for Transport. With over 20 years’ experience in the facilities management sector, he has been responsible for managing client services teams across the corporate, retail and government sectors.

Robert has a graduate qualification in Business Administration

His experience is in workplace services, strategic analysis, developing new opportunities, negotiating and managing contracts. He is skilled in developing business process improvement to drive efficiencies and streamlining processes, maintaining accountability and developing strong relationships with stakeholders.

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Sam Rossington
Key Account Manager – Warehousing and Aviation

Sam has over 15 years’ experience assisting clients to achieve their facilities, technology, and sustainability goals. He has worked with clients across the aviation, education, telecommunication, information technology, and retail sectors.Sam’s strength is leading facilities and new contract transition projects on time and within budget. His passion is taking clients’ goals and translating these to strategies and solutions to improve business value and improved customer experience.Sam is recognised for his ability to earn trust and maintain relationships with key stakeholders. He takes a considered, logical, and objective approach to solving problems and brings stability to organisations that are managing through uncertainty.

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Bridget Vaka
Key Account Manager – Utilities, Hospitality and Education 

Bridget is a reliable and highly motivated senior account manager with close to 13 years’ facilities management experience.  Bridget joined Vivid in 2021 as a key account manager with responsibility for the local government, utilities, and hospitality sectors.  In her previous role, Bridget served as a major accounts manager in the service and facility industry. In this capacity, Bridget gained valuable experience in risk and hazard identification and assessment, and site safety.

Prior to immigrating to Australia in 2009, Bridget worked as a telephone account manager for DHL Express & Freight where she was responsible for 400 customers.

Bridget is skilled in negotiations, client service, relationship building and client retention. She is passionate about continuous improvement and its impact on client expectations.

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Sean McWhirter
Key Account Manager – Telecommunications and Utilities

Sean is an experienced sales executive and relationship manager who has successfully driven enterprise new business and retention at a state and national level for close to twenty years. His current focus is retaining and growing key national accounts portfolio of enterprise clients. He has also successfully introduced new business via leveraging his extensive network of C-suite contacts. Sean has a considered, calm and mature approach to business relationships which provides a stronger understanding of his clients’ needs and preferred outcomes, whilst also establishing a strong connection to his colleagues and leadership team.

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