HOW WE ARE DIFFERENT
CLEANTRAK – SMART TRACKING AND REPORTING
Our proprietary CleanTrak system allows us to track, monitor and report in real-time. By confirming identity, location, timing and task completion, CleanTrak gives us an unprecedented level of control and immediate notice if a service is not on track.
FIVE STEPS TO QUALITY CONTROL
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VERIFY
Service personnel identify themselves at a discreet QR code using their smartphone. GPS and facial recognition technology to verify that this is the authorised personnel, in the right place at the right time.
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SIGNAL
The system sends a real-time signal confirming the task has been started.
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UPDATE
Service personnel check their smartphone for additional instructions from the Vivid Customer Support centre team, and carry out the tasks required, including any new directives.
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CONFIRM
Service personnel confirm that all tasks were actioned and attended to, and scan themselves out of the building.
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REPORT
The system creates a record of the activities at your site, ready for reporting review and analysis.
CONSISTENT QUALITY
To meet your high standards, we train our staff extremely well and reward them for doing a great job.
Every Vivid employee on your site will be trained, in advance and onsite, to meet the safety, security and quality standards you require. We also encourage and support them to gain Industry approved certification.
Our incentive program rewards high performance with recognition and gift vouchers.
Our CleanTrak automated smart workflow system shows us what’s going on in real time, so we can fix any occasional small issues before they become major problems.
Internationally recognised, independently certified standards
- ISO 9001 Quality Management Standard
- ISO 14001 Environmental Management Standard
- AS/NZ 45001 Work Health and Safety Standard
- HACCP General Principles of Food Hygiene
High security
Our bespoke IT system, CleanTrak, uses facial recognition technology to ensure your premises are only cleaned by approved inducted personnel, with verified references and current security checks.
No one will enter your site without their references, work permits and security documentation, being checked and checked again.
Fast response
Work takes place at all hours, in all kinds of spaces. From commercial buildings to airports and data centres, because our clients’ businesses operate around-the-clock, our Customer Service Centre operates 24/7.
Our CSC is staffed by a team of highly skilled customer service professionals who are fully trained in customer experience, emergency response and incident management procedures.
You can depend on us to answer your call quickly. If there’s a problem, we’ll address the issue within the hour. You’ll be updated with progress and informed as soon as the issue is resolved.
You can also contact our CSC to:
- Report emergencies
- Send service requests and reminders to individual cleaners via CleanTrak
- Submit ad hoc cleaning requests and work orders
- Arrange special or periodical services
- Order supplies.
SUPPORT FOR YOUR ENVIRONMENTAL KPIs
We’re committed to reducing our environmental impact – and helping our clients to do the same. For example, our sustainable procurement strategy is designed to minimise negative environmental impacts by ensuring products that are purchased:
- Conserve natural resources, materials and energy
- Maximise recyclability and recycled materials
- Reduce toxicity to our natural environment.
Whenever possible, we look for products which are Forestry Stewardship Council (FSC) or Good Environment Choice Australia (GECA) certified.
WHAT OUR CLIENTS SAY
Our clients value our ‘can do’ attitude, flexibility and accountability.
Ben Nicholls, Facility Manger
Foxtel
For over 8 years now, Vivid’s Cleaning services have been excellent. I have found them to be extremely proactive with their service delivery. Vivid’s managers are dedicated, approachable and also proactive; and they have a great relationship with team, which is obvious from speaking with the onsite staff, who have been the same cleaning staff since day 1 of the contract starting. They are not perfect, but are very responsiveness to all issues and have worked with us through times, when we have had floods and even a fire. I recommend Vivid to anybody looking to work in collaboration with their service provider to achieve the highest standard in their cleaning.
Executive Officer, Corporate Commonwealth Entity
Vivid was super responsive and helpful when our office was unexpectedly closed due to a COVID-19 close contact. In exploring how to make sure the office was safe for use, Vivid was clear in what the options were, the timing of the services, and the impact on staff. The work was undertaken quickly, efficiently, and effectively.
Supplier Relations Manager
Major Australian Banking Corporation
Vivid have been a provider of cleaning services to Bendigo Bank since 2009, servicing multiple major states across Australia. Given the large number of sites they service, I am really quite happy and I rarely have any issues. Their relationship management is excellent as is their response to emergencies and urgent issues. Their 24/7 Helpdesk has proved to be extremely valuable.
They deliver on their service and agreed standards and what is evident is their constant development and improvement.
I choose to work with very ‘select’ cleaning companies who have proven to me over the years that they can deliver consistently, and within a competitive price range. I recommend Vivid highly and I will be continuing to use them for as long as they continue to deliver quality service at all levels.
